Upon ordering, you'll receive the sample kit along with a free return slip, making the return process straightforward and hassle-free. You then have 60 days to initiate the return.
Introduction
Assembly offers a sample kit to help clients make informed decisions about their custom merchandise orders. Understanding the return process for these sample kits is crucial for clients who wish to explore their options risk-free. This article outlines the steps to return the sample kit and details regarding the refund policy.
Step-by-Step Guide to Returning the Sample Kit
Receiving the Sample Kit:
- Upon ordering, clients receive a sample kit along with a free return slip, making the return process straightforward and hassle-free.
Return Time Frame:
- Clients have a period of 60 days from the receipt of the sample kit to initiate the return.
How to Return:
- Prepare the Return: Use the provided free return slip to prepare your sample kit for return.
- Ship the Kit Back: Send the sample kit back to Assembly within the 60-day window.
Understanding the Refund Policy
Refund Eligibility:
- Upon the successful return of the sample kit, clients are eligible for a refund for the cost of the samples.
Non-Refundable Costs:
- It's important to note that the initial shipping costs for the sample kit are not refundable.
Tips for a Smooth Return Process
- Check Condition: Ensure that the samples are returned in their original condition.
- Keep Track: Retain a copy of your shipping receipt or tracking number for reference.
- Timely Return: To avoid any issues, make sure to return the sample kit within the specified 60-day period.
Conclusion
The sample kit return process at Assembly is designed to be simple and customer-friendly, offering a risk-free way to evaluate our products. By following these steps and understanding the refund policy, clients can confidently explore their merchandise options with Assembly.
Need Assistance?
If you have any questions about returning your sample kit or the refund process, please visit our website or contact our customer service team. We are here to ensure a smooth and satisfactory experience with every aspect of our service.
